Thank you for visiting Tessier ConsultingChoosing a mediator or facilitator to work with is an important step. It takes time and it is sometimes difficult to identify the value that one practitioner represents over another. However, if you need a human communication specialist who has the highest professional standards, who gets the job done to time and to budget and who is easy to work with - then you have clicked to the right place. My expertise is communication, helping my clients have more effective conversations about difficult topics or specific disputes. I am an accredited Mediator under the National Mediator Accreditation system (NMAS). As well as conducting mediations, I also work with my clients to help them deal with conflict more effectively, perhaps before a difficult discussion or mediation. I also conduct workplace assessments and facilitate discussions or group sessions. These may be in the context of addressing some current concerns or as part of a preparation phase when teams are putting together contracts or agreements. There are a wide range of approaches to mediation. The approach is, to some degree, determined by my clients’ needs and preferences. In general however, I use a methodology known as “interest-based mediation”. This approach keeps respective interests at the core of the process. This approach is in contrast to parties tabling a shopping list of demands early on, which can sometimesbe counterproductive to exploring and agreeing mutually acceptable solutions. I abide by my company motto “Communication Today Shapes Tomorrow” in that I work to be the objective third party to ensure even and balanced communication. I am also scrupulous that an effective and balanced dispute resolution / conversation process is followed. I do not arbitrate or advise. I do not purport to be a subject matter expert (although I have a strong background in executive matters and corporates across a range of industries including medical, hospitality, financial, banking, professional services and property) The particular skill I bring to the work is excellent “process management” and advanced interpersonal communication skills. I believe these are at the core of effective mediation, conversation and negotiation. It is critical that all parties are confident that their facilitator – while firmly overseeing good process - takes an arm’s length and objective role in the discussions and communication itself. “ the rules of negotiations are universal… you communicate with the other party… in order to create a common denominator, with a commitment to the future…. The main lesson I have learned is that … the process management is much more important than substance issues, contents or solutions of the negotiation. Process needs to be very binding, rigid and clear to the parties. Supervising this process and making it clear to the parties is crucial for a successful outcome in business, legal or professional negotiations too” Gilead Sher (Former Israeli Prime Minister’s Chief of Staff and Policy Coordinator, Co- Chief Negotiator in 1999-2001 Camp David summit) Thanks to Forbes.com |
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What is Mediation? |
How to get started? |
Mediation is an informal and usually voluntary process where parties discuss their differences in private. With the assistance of a neutral mediator - who works to provide a structured and fair process - the parties identify disputed issues, explore the various interests, develop options, consider alternatives and endeavour to reach an agreement.Mediation is a confidential process and is conducted without prejudice to any legal rights which the parties may have. Aspects that are confidential are (as far as the law allows):
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I am happy to chat to you to discuss your particular needs, just call me, or send me a quick enquiry.If relevant, I can then provide more information on the mediation process, prior to the start of any mediation or consultation.I do ask my clients to prepare before mediation. This is critical to help maximise outcomes. I will help you with that. If you are involved in a dispute and considering mediation, I recommend you read the Australian National Mediator Practice Standards this will help you understand what you can expect from mediators. |